How It Works

Citrix GoToMeeting allows anyone with a PC and Internet browser to host or attend an online meeting within seconds. Meeting organizers simply start a meeting instantly or schedule a meeting for a future date. Online meetings can be started or scheduled with a click of the mouse from the installed GoToMeeting taskbar icon, the GoToMeeting Web site, Microsoft® Outlook® or popular instant-messaging applications. Meeting attendees don’t need pre-loaded software to participate – they can attend by simply clicking on a URL sent from the meeting host or by going to the GoToMeeting Web site and clicking the “Join a Meeting” button. Once all invited attendees are in the meeting, the presenter can instantly share any file or application on the desktop, regardless of where it resides.

Key Benefits of Citrix GoToMeeting

Citrix GoToMeeting is focused on giving users a no-hassle way to conduct the frequent meetings that occur in everyday work life. The product’s simpler-is-better approach to online meetings makes any user an expert in hosting or attending Web based meetings. Compared to other online meeting products on the market, Citrix GoToMeeting is the:

• Easiest to use and administer. The streamlined interface makes it extremely easy for organizers and meeting attendees to meet right away. With a feature-rich administration center and an intuitive user interface, deployment takes minutes and no end-user training or configuration is required, thereby reducing total cost of ownership.
  
• Most cost-effective online meeting product. Citrix GoToMeeting pricing is All You Can Meet™. This means you get unlimited meetings for one flat fee, with no limits on meeting duration and no “overage” charges. Meeting attendees join meetings for free and do not need to have GoToMeeting accounts to participate.
  
• Best investment. Companies quickly realize a return on investment as their employees use online meetings more frequently, dramatically increasing productivity, reducing travel costs and boosting sales by enhancing interaction with customers and prospects online.
  
• Most secure. Citrix GoToMeeting’s secure communication architecture uses industry-standard SSL and U.S. government-standard 128-bit AES encryption to ensure that confidential meeting information remains private. Security is built-in and no configuration is required by users or administrators.

Who Can Benefit from Online Meetings?
Almost every department in your organization can benefit from online meeting and collaboration technology. Bringing visual communication to everyday conversations increases customer satisfaction, reduces customer acquisition expenses and positively impacts your bottom line. Hundreds of companies use Citrix GoToMeeting everyday. Consider the following examples:

• A sales professional qualifies prospects more quickly, reduces the sales cycle and closes more deals by conducting online presentations and product demonstrations with prospective customers.
  
• A development team creates and revises a project plan, then schedules a subsequent online meeting with others for additional input.
  
• A financial group reviews sensitive data with group members, clients, employees, investors and financial analysts.
  
• A trainer educates new customers located in different geographic regions about a product’s latest features and documentation – without traveling.

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Citrix GoToAssist

The industry-leading remote support solution.

Citrix® GoToAssist™ is the industry-leading remote support solution to transform technical support into competitive advantage and rapidly lower support costs, improve end-user productivity and increase customer loyalty. GoToAssist hosts millions of remote support sessions annually for contact centers and help desks in large and small organizations, and enables them to provide world-class service, dramatically improve their incident handling capacity and change the way their organization views technical support.

How It Works

Citrix GoToAssist takes the guesswork out of technical support. With just a few clicks, your support staff can see what your end users see, and vice versa. Support staff can chat with end users in real time, guide them through a product demo, “push” a Web page or file transfer, or even take permission-based control of the end-user’s mouse and keyboard to show how to resolve a problem.

Key Benefits

With Citrix GoToAssist, companies can transform their technical-support organizations, such as contact centers, help desks and professional services, into critical competitive advantages that drive both increased revenue and profit.

• Rapid ROI: Citrix GoToAssist enables support desks to realize a rapid return on investment, which shrinks the payback period to a matter of weeks or months. Citrix GoToAssist can be implemented in days, and support staff training takes less than an hour. Customers report the following results:
  
  • Increased first-call resolution by up to 70%
  • Reduced incident-handling times by up to 60% relative to similar solutions
  • Lowered total call volumes
  • Thousands of dollars saved in reduced travel costs
  • Customer satisfaction consistently above 90%

 

• Unmatched service quality: Citrix GoToAssist incorporates patented technology which enables faster time-to-connect to the end user, faster data transfer and faster problem resolution.
  
  

• Easy-to-use tools: Citrix GoToAssist ’s ease of use not only enables rapid adoption of the tool throughout the support center, but also significantly reduces incident-handling time because representatives are able to quickly find and use the tools they need. Citrix GoToAssist ’s easy-to-use tools range from remote diagnostics and fast file transfer to remote reboot with an automatic reconnect. This enables support desks to:
  
  • Rapidly diagnose and troubleshoot an issue
  • Propose and confirm a solution
  • Train the end user how to avoid or fix the same problem the next time

 

• Measurable success: Too often support desks can’t provide business-line managers with appropriate or accurate operational metrics. Citrix GoToAssist reports focus not only on traditional metrics such as average-handling time, but also first-call resolution, and they enable support desks to gather immediate customer feedback at the end of the support session rather than months later.
  
  
  
• Industry-leading security: Citrix GoToAssist provides a highly secure connection with 128-bit, end-to-end AES encryption. This means that the data is always encrypted throughout the entire support session, unlike with other support solutions. Citrix GoToAssist also enables full HIPAA and GLB compliance, giving healthcare and financial end users peace of mind.

What value does Citrix GoToAssist provide?
Citrix GoToAssist is most useful for customers who need to:

• Handle increasing call volume without also increasing support budget and staff
• Reduce handling time for longer, more complex incidents
• Enable support desks to efficiently resolve incidents for novice end users
• Support business-critical applications and environments either for external customers or distributed employees
• Better and more accurately measure end-user satisfaction and incident-resolution rates

  
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Citrix GoToMyPC Corporate

The simplest way to provide secure remote access to the desktop.

Citrix® GoToMyPC Corporate™ is the easiest-to-use remote-access solution for accessing desktop resources—whether locally installed on the user’s computer or running in the Citrix Access Suite environment. Designed to work seamlessly with all products in the Access Suite, GoToMyPC Corporate provides Web-based access to all desktop resources. The product uses our advanced Web-based screen-sharing technology that works with your existing firewall and Internet infrastructure.

How It Works

Because it’s a managed service, you don’t need to change or open ports, configure IP addresses or deploy additional hardware or software. Users simply log in to the GoToMyPC Corporate website and authenticate via login and password. They are then presented with a list of all active PCs available and ready for connection. Only the PCs authorized by your IT administrator and assigned to the respective users are shown. Once users make their selection and authenticate with a second password unique to their PC, they’re granted access and can use and control their remote desktops as if actually sitting in front of them.

Citrix GoToMyPC Corporate

Citrix GoToMyPC Corporate is a secure, managed service that allows you to meet your workforce’s demand for remote access while lowering the costs normally associated with providing this service. GoToMyPC Corporate delivers:

• All the Advantages of a Managed Service Implementation costs are minimal, there’s no need to invest in hardware or software, and no changes to servers, systems or security infrastructure are necessary.
  
  • Less upfront investment GoToMyPC Corporate often requires less upfront investment and/or smaller monthly fees than other remote-access solutions.. In addition, other remote-access solutions require capital investment in customer premises equipment, but a network-based service requires no capital outlay.
    
  • Less expensive administration A managed service like Citrix GoToMyPC Corporate takes care of the administration burdens such as installing, maintaining, and tuning the underlying platform
    
  • Reduced costs from using desktops instead of laptops The cost benefits delivered by GoToMyPC Corporate are even greater when the hardware cost savings from equipping employees with desktops instead of company-managed laptops are factored in.

Simplest solution on the market Complexity can cost you time, money and resources. The simplicity of the GoToMyPC Corporate solution directly impacts your bottom line and end-user satisfaction.

• Simple for end-users, simple for IT — Simple to use, deploy, support, configure and control
• Provides access to the entire desktop – no need to Web-enable legacy applications
• Gives users an exact copy of their desktops – reduces the need to learn multiple systems
• Remote access is not device-dependent – access from anywhere, using virtually any device

 

• Multi-level security and control A robust and all-encompassing security model is a fundamental component of our service.

  An SSL-encrypted Web site and Advanced Encryption Standard (AES) encryption using 128-bit keys ensure the privacy of all remote connections.

  • The GoToMyPC Corporate Administration Center allows administrators to control end-user security settings.
  • Citrix Online has achieved SiteSecure Certification from TruSecure Corporation.
    

What can it do for you?
Workforce Mobility: Access information on demand. Citrix workforce mobility solutions enable a workplace where any information and all applications are accessible in real time from any device, anywhere, over any connection.

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